© Graham Electricals Limited 2003 - 2018

Your Privacy


Introduction


At Graham Electricals Limited, we recognise that our customers are concerned about the manner in which information is collected and stored on the internet. We are committed to ensuring that your privacy is protected.


This policy, together with our Terms and Conditions and Cookies Policy explains what we do with your information, where and how we collect your personal information, how long we retain it for, your rights regarding personal information, as well as what we do to keep it secure.


We adhere to requirements of the General Data Protection Regulation (GDPR), Data Protection Act 1998 and the Privacy and Electronic Communications Regulations (PECR).

Who are we?


When we say ‘we’, ‘us’, ‘our’ or ‘GEL’ in this policy, we’re generally referring to Graham Electricals Limited. Graham Electricals Limited is a company registered in England under company number 5001630. Our address is Graham Electricals Limited, 109 Shipley Road, Crawley, West Sussex. RH11 0EE.


Due to the size of our organisation we do not have a Data Protection Officer or Data Processor, however Christopher Graham is responsible for your personal data and we are registered with the Information Commissioner’s Office (ICO). Our registration number is A8345448.


When do we collect your personal data?


Here’s when we will collect your personal data for our Contract:


    When you request services from us.


    When you contact us by email, phone post or any other means.


What information do we collect about you?


We will process the following personal information to be able to form contracts for works. This information is used by us to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service.

Your name

When you request services for a quotation, we will require your first and last name so that you can be identified. We gather this information to allow us to proceed with your request.


Email address

We store an email address against your request. This will be used for confirmation emails that relate to your request.


Phone numbers


If you provide us with your mobile number, we may text you to advise you about your request.

When providing your mobile number we will not charge you for these texts, although your network may charge you to receive these texts.


Company name, invoice & postal addresses

This information is used to ensure goods and services are delivered to the address specified in your request and is necessary to provide our service to you.


Communication with Customer Services

Details of your interactions with us in person, by phone or online. For example, we may collect notes from our conversations with you, details of any feedback you give and details of purchases and works provided to you.


Cookie data


Information gathered by the use of cookies in your web browser. Learn more about how we use cookies and similar technologies.

How do we process your data?


Here’s how we’ll use your personal data and why:


    To process any requests that you make with us, by phone or online. If we don’t collect your personal data, we won’t be able to process your requests and comply with our legal obligations.


    To respond to your requests, queries and complaints. Handling the information you send enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our Contract in providing you with the best service and understanding how we can improve our service based on your experience.


    To protect our business and your details from fraud and other illegal activities. This includes using your personal data to maintain and update your details. We’ll do all of this as part of our Contract.


    To send you relevant, personalised communications by email or text message in relation to updates on your request, additional services and products that you may require for your request. We’ll do this on the basis of our Contract.


    To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Policy, product recall notices, and legally required information relating to your request. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.


    To develop and improve the systems and services we provide to you. We’ll do this on the basis of our Contract.


How will we protect your information?


We’re committed to maintaining the necessary technical and organisational security measures to safeguard your personal data to the highest standard.


How long will we keep your personal data?


Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.


We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy. At the end of that retention period, your data will either be deleted completely or anonymised.


Who do we share your personal data with?


We sometimes share your data with trusted third parties. Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:


    We only provide the information required to perform their specific services.

    They may only use your data for the purpose we specify in our contract with them.

    We work closely with them to ensure that your privacy is protected at all times.

    If we stop using their services, your personal data held by them will be deleted or rendered anonymous.


Examples of the kind of third parties we may work with are:

Third-Party  Personal Data

Operational services  To facilitate delivery of your order, we may share your details with operational companies such as delivery couriers or suppliers.

Professional services  We may share your details with professional service companies such as accountants.

Fraud management  Under special circumstances, we may share information about fraudulent activities. This may include sharing data about individuals with law enforcement bodies.

Disclosures required by law  Under special circumstances, we may be required to disclose your personal data to the police or other enforcement, regulatory or government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and we take the privacy of our customers into consideration.


We will not share your data with third parties for the purposes of marketing.


Links from this site to other sites


Our site may contain links to websites of manufacturers, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


Your rights

Updating your details


As a customer, you can view and edit any of your personal data held by us. If any of the information that you have provided to us changes, (e.g. your email address, home address, name or contact number) please contact us so that we can update your details.


Alternatively, send us an email entitled “CHANGE OF DETAILS” to grahamelecs@btinternet.com, send a letter to Data Protection Officer, Graham Electricals Limited, 109 Shipley Road, Crawley, West Sussex. RH11 0EE. or you can telephone us on 01293 561047 or 07732 751821.


Accessing your information

You have the right to request a copy of the personal information that we hold about you


Should you wish to, please contact Customer Services using the contact details provided below. You will need to include a brief description about the information you require and proof of identification. We will then respond to you within one month of receipt of the request.


If, at any time, you wish to have your information removed from our databases, please send an email entitled “REMOVE FROM DATABASE” to grahamelecs@btinternet.com. If you do any of these actions, we will take steps to ensure that your preferences are updated or the information is deleted as soon as reasonably practicable.

How to contact Graham Electricals Limited


We welcome your views about our website and our privacy policy.


If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy or the way your personal information is processed, please contact us by one of the following means:


By email: grahamelecs@btinternet.com


By post:

Graham Electricals Limited

109 Shipley Road,

Crawley,

West Sussex.

RH11 0EE


If you wish to make a complaint about the way that we handle your personal data, you have the right to lodge a complaint with the UK regulator, the Information Commissioner’s Office. Please go to www.ico.org.uk/concerns to find out more.

Changes to our Privacy Policy


If we change our Privacy Policy we will update this page. We may also place notices on other pages of the website. If we make any changes that may significantly affect the way we deal with your information, we will also email you to notify you of the proposed changes.


This page was last updated on 26/05/2018.